Complaints | Bizdaq

Bizdaq - Complaints Procedure

At Bizdaq, we value our Sellers and Buyers. We aim to to support you every step of the way in your selling or buying journey. If you feel that we have not fulfilled our service to the standard you expected, we will always endeavour to resolve your issue as quickly as possible.

Bizdaq will act in accordance with the Complaints Procedure should you feel that you have cause for complaint about our service. If you are unhappy with the service you have received, please contact us here:

  1. We pride ourselves on the high level of service we provide to our users, but understand that there may be room for improvement. If you are unhappy with any aspect of our service, please let us know. A member of our Customer Success team will then contact you usually that same day, but within 5 working days.
  2. If our Customer Success team are unable to resolve your complaint. We will escalate your complaint to our management team, who will acknowledge your complaint within 3 working days, review all documentation and correspondence and send their written outcome of this investigation within 15 working days.
  3. Please be assured we will do our best to handle your complaint in a fast, fair and transparent way. We value all the feedback we receive, and use it to improve our platform and service that we provide.